Who We Are
Our Mission
With a broad industry depth & expertise in Service Management, we provide a comprehensive range of services. Our Mantra is to provide the optimal & cost effective solution by considering the best practices from continuously enhancing digital platforms. We strive to provide the tailored innovation to your distinct business needs by leveraging the wide-ranging choices of processes & technologies. Having extensive service industry experience, we understand, appreciate & help our clients in enhancing the Customer delight & Employee satisfaction.
Omnivise Consulting is a company of dedicated professionals. We are future focused Information Technology solutions business with a heritage in service management in various industries. We bring technical expertise and agility to provide optimised solutions from every (Omni) angle for Utility, Telecommunications, Healthcare, Facilities Management and Essential services provider leaders across Australia and worldwide.
Extraordinary Experiences
Our greatest reward comes from positive feedbacks of our delighted clients. It’s not a surprise that they want to share their excitement about the increased Return on investments (ROI) and advantages of their Service Management investments, they have achieved thanks to our solutions and (Omni) advice. The increase in schedule optimisation you’ll see gives you more opportunities for Customer satisfaction, better resource utilisation, first-contact resolution, mean-time-to-resolve and balanced NPS score therefore achieveing operational KPIs, all very important for overall success of the organisation.
Our devoted team of knowledgeable experts will help you succeed in a seamless way. We’ll gladly provide you with comments from past clients on how our service has helped them.
Our Core Values
As developing leader in service management solutions provider, Omnivise consulting helps companies of all sizes and industries deliver their information Technology solutions and strategies better. Our core values make us who we are and guide us serve our customers better.
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Integrity and Ethics
We strongly believe that building our entire business on the foundation of honesty and integrity will go a long way into building a strong, trusting relationship with our customers, stakeholders, and employees.
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Wow the customer
Many companies state that their focus is on putting the ‘customer first’. We don’t want to just put them first, we exceed their expectations. We leave no stone unturned when it comes to service delivery or helping our customer with a solid strategy to address the dynamics of the service organisation.
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Innovation (Not Imitation)
Innovation is crucial to the continuing success of any organisation. Our world is changing everyday more than ever, with ever changing platforms and technologies one cannot imagine let alone the survival of an organisation without innovation. At Omnivise Consulting our professionals thrive on the innovation and R&D. Our Innovation strategy helps promoting alignment within our organisation, clarify objectives and priorities and helps focusing the efforts around them. -
Keep the Promise
Promise (noun): "A declaration or assurance that one will do something or that a particular thing will happen". We engender well-made, reliable promises that create a sense of Community among our workers and customers, creating a buy in to our overall mission and priorities. We align our success statement to our customer's success and our workers see their part in making things happen. Our Keep the Promise core value empowers our employees to act like true entrepreneurs within the organisation and our customers - to spot opportunities, propose solutions to seize those opportunities and deliver the quality of potential excellence.