Field Service Edge (FSE)
Cloud based automated mobile-workforce-management and service-optimization
Elevate your experience with Field Service Edge
ClickSoftware has been a global leader in the Field Service Management Software Market for more than a decade. One of the many reasons it has been on the top for that long is because of its Field Service engagement capability. Click developed this model to help field service organizations gain a competitive edge in an evolving service landscape.
Field service engagement is the connective tissue between technology and customers. It is the human aspect of technology that stands to reinvigorate trust, care and quality in our industry.
Click Field Service Edge (CFSE) is an innovative, market-leading field service management solution, offered in a modular fashion to meet the needs of a wide range of organizations. CFSE is available in three editions, Starter, Professional, and Ultimate, reflecting different base levels of capability. These editions are supplemented by additional modules. This gives field service organizations the flexibility to adopt the features and functions they need, and to expand as their business requirements evolve.
Built on artificial intelligence, CFSE learns from every service engagement, providing real business insight and real operational intelligence, and does this all in real time.
Looking for Click Field Service Edge implementation or minor enhancements to your existing field service solutions or require some updates to meet and stay up-to-date with your organisation’s compliance policies, you have come to the right place. We can certainly assist you with your project and also try to exceed your expectations. Our motto is to make solutions to make things easier for you and your business users. We don’t stop working until your are fully satisfied.
Please get in touch for a free and no obligation assessment. We are just a call or email away.
What Click Field Service Edge (CFSE) offers
Seamlessly connect to customers
Track service delivery in the field with the Dispatcher console. Easily customise your view to a map or a Gantt chart and see real-time alerts for jobs in jeopardy and requires attention. Also, plan work in bulk using Territory Planning view on Google map.
Smarter route mapping can revolutionize a field force. Seek to improve the safety and efficiency of your routes, and you’ll find greater profits also await. Inbuilt intelligent and route info, it helps in reaching the time en-route to job sites optimising to the jobs a rep or a crew has for the day. Each customer visit might not be warranted and routes are better optimized?
Intelligently schedule and optimize work
Schedule truth-based service appointments and optimise jobs so that the right mobile engineer, asset, contractor or crew is assigned to the right job. With the highly customisable platform, you can also integrate various CRMs and ERP with Click FSE.
Use Field Service Analytics to give managers and dispatchers easy, real-time visibility into operational performance and KPIs. Deep dive into all your data from different systems, address customer complaints, and stop problems even before they occur, all in one app.
The Click Field Service Edge Platform arms field service leaders with the smartest technologies, a limitless technology-forward platform, and the knowledge gained from a global community of best practices. The result? Do more with less, run your field servicebusiness with certainty, and accelerate customer innovation.
Our Field Service Solutions
Omnivise consulting is a leading Australian firm specialized in building Field Service management solutions for enterprise clients using the best of cloud, mobile, and responsive web technologies. We serve a global client base, offering Consulting, Technology and Managed Services. Our motto – solutions to make things easier
Vital to the success of the overall engagement. we take a proactive and collaborative approach to ensure we fully understand your business objectives.
Our Certified and Experienced Field Service team including but not limited to experienced Project managers, Certified Architects and consultants ensure the best practices and deliver high standard enterprise solutions.
Highly skilled training staff to assist your SMEs/In-house teams with end user trainings or complete training workshops to end users for the phased rollouts across offices/depots.
Omnivise is your global partner Implementation through Support. Our work does not stop at implementation. Our managed support services encompass on-premise and cloud solutions.
Omnivise consulting is trusted specialist partner in your business process improvements.