Omnivise Consulting

Salesforce and Omnivise

Empowering Your Business with Omnivise: Your Trusted Salesforce Partner for Seamless Digital Transformation

Looking to transform your business?

At Omnivise Consulting, we deeply believe in the transformative power of Salesforce. Every day, we leverage our expertise across engineering, marketing, sales, and consulting to assist individuals in constructing programs, systems, and technology that generate positive change.

Omnivise Consultants comprises a global community of leading independent Salesforce professionals. Through our collective talent and experience, we aid Salesforce customers and partners in maximizing their Salesforce investments, striving for optimal results. Positioned at the forefront of innovation, we explore the convergence of the future of work and the Salesforce ecosystem.

By attracting top-tier Salesforce experts and furnishing them with state-of-the-art tools and infrastructure, we enable our clients to achieve unparalleled success in their Salesforce endeavors. Our approach is operational: we guide clients in viewing their Salesforce initiatives not as isolated projects, but as integral components of a long-term, cohesive program seamlessly integrated into broader business operations.

Our clients value our flexible, on-demand engagement model, which ensures access to the right expertise precisely when needed. Whether you lack a Center of Excellence, a documented delivery process, or a clear roadmap for your Salesforce journey, our team is equipped to steer you in the right direction. Similarly, if you require additional team capacity, specialized skills, or technical oversight, Omnivise Consultants stands ready to provide the expertise you seek.

What do we offer?

MARKETING

Find more leads, optimize campaigns,
and drive ROI with better marketing and sales alignment.

SALES

Increase your deal wins with a sales solution customized to your business needs and capable of scaling alongside your growth.

SERVICE

Keep customers happy and resolve cases faster by unifying your teams to support every customer across every channel.

Small Business

Take the first step with Starter Suite. Get the tools you need to grow your business and teams with Starter Suite. It's the all-in-one solution for marketing, sales, and service.

Customer Success

Unlocking Your Success, Every Step of the Way: Omnivise Customer Success Services


FIELD SERVICES MANAGEMENT

Sell smarter and provide support faster in a single app.



Our Salesforce implementation services

Omnivise consulting is a leading Australian firm specialized in building Salesforce solutions for enterprise clients using the best of cloud, mobile, and responsive web technologies. We serve a global client base, offering Consulting, Technology and Managed Services. Contact us to know how we can help your organisation with Salesforce implementation. Our motto – solutions to make things easier

Your Success is our success

Omnivise is the Customer Company. We’re committed to driving success for our customers—and our customers’ customers. We’re here to provide guidance and expertise at every stage of your journey — empowering you to use World’s best technology to unite your business around your customer and realise better business outcomes across AI, data, and CRM.

Consultation

Vital to the success of the overall engagement. we take a proactive and collaborative approach to ensure we fully understand your business objectives.

Implementation

Our Certified and Experienced Field Service team including but not limited to experienced Project managers, Certified Architects and consultants ensure the best practices and deliver high standard enterprise solutions.

Training

Highly skilled training staff to assist your SMEs/In-house teams with end user trainings or complete training workshops to end users for the phased rollouts across offices/depots.

Managed Services

Omnivise is your global partner Implementation through Support. Our work does not stop at implementation. Our managed support services encompass on-premise and cloud solutions.

Omnivise consulting is trusted specialist partner in your business process improvements.

Your Global Partner from Implementation through to Support

service edge click software

Frequently Asked Questions

Sales Force Automation (SFA) lies at the core of any CRM solution. By integrating SFA with CRM, various sales functions are automated, allowing for a faster and more efficient sales process. Consolidating all customer information into a centralized platform enables your team to access it from anywhere, eliminating the need for spreadsheets, email searches, or sticky notes. With CRM, leads can seamlessly progress through your sales pipeline, exemplifying the true potential of Customer Relationship Management.

A well-suited CRM solution offers access to contact databases that allow for filtering to identify optimal prospects and key decision-makers within organizations. Furthermore, it furnishes social data pertaining to these contacts and provides valuable insights into customer conversations. This facilitates territory planning and streamlines white space analysis.

In addition, a comprehensive CRM solution empowers companies to execute and monitor marketing campaigns effectively. This includes automation of marketing communications and delivery, alongside the creation of lead capture forms and performance tracking. Moreover, for leads not yet primed for sales, an automated nurture track can be initiated to enhance their readiness to purchase prior to engagement.

With solutions that range form self-help pages (that allow agents to focus on the tough cases), to full call centres, CRM brings immense value to customer service teams. Your service reps can also use it to generate service tickets and keep track of all your customers’ contact with your service department. And, because the entire system is connected, account reps and every other relevant department will be fully aware of customers’ issues, so everyone can be a service agent when you need them to be.

Insights about customer service issues can be shared and added to a knowledge base so that agents can help customers even faster. In addition to shortening case resolution time, this kind of connected service also makes agents happier. It all comes down to giving them the tools to do more for customers — which in turn drives customer loyalty and referrals.

Absolutely. Regardless of the size of your customer base, implementing CRM can yield significant benefits. Even with a smaller clientele, it’s impractical to rely solely on memory to track interactions, both past and future. CRM serves as a robust business tool, enhancing efficiency, providing invaluable insights, and fostering seamless collaboration among employees, irrespective of their physical locations. These advantages are invaluable for businesses of all scales.

If you’re uncertain whether CRM would benefit your small business, the following indicators can guide your decision-making process.

Indications That CRM Could Be Beneficial:

  • Your teams collaborate closely, even when physically separated.
  • Your sales teams frequently operate remotely.
  • Accessing customer data swiftly for timely decision-making is a challenge.
  • You suspect potential deals are slipping through the cracks due to managing tasks with spreadsheets and notebooks.
  • Your current CRM setup consists of disconnected apps rather than a cohesive system built on a single database.
  • Your business is experiencing rapid growth, possibly beyond your preparedness.
  • You recognize deficiencies in your business’ customer service experience or observe higher-than-desired customer attrition due to service-related issues.
  • Either you or your IT department is overwhelmed with maintenance requests.

Identifying these signs can point towards the potential benefits of exploring CRM solutions to enhance your business’s efficiency and effectiveness in finding, acquiring, and retaining customers.

The World’s #1 Choice
With hundreds of thousands of customers and millions of users, Salesforce is a proven choice and the #1 CRM in the world.

The CRM Cloud Pioneer
We actually pioneered cloud computing in 1999. No hardware. No software. Just sign on and get going.

Solutions Specifically for Small Business
Salesforce offers many packages, including sales, customer service, and marketing software solutions. Even better, they’re integrated to work as one complete CRM solution for your business.

Automatic Upgrades
Because Salesforce is 100% cloud-based, we can deliver three automatic upgrades every year based on customer input. Even better, the upgrades won’t break your business’ customisations.

Built on Trust
At Salesforce, trust is our most important value. No matter how big or small a business may be, our technology gives you the same security standards demanded by our most stringent customers.

A Solution that will Grow with You
Salesforce offers an extendable set of tools — from preintegrated business apps on the AppExchange to point-and-click tools to build and customise your own apps — that give you just what you need, when you need it. So when you’re ready for growth, we can help.

At Omnivise Consulting, we deeply believe in the transformative power of Salesforce. Every day, we leverage our expertise across engineering, marketing, sales, and consulting to assist individuals in constructing programs, systems, and technology that generate positive change.

Omnivise Consultants comprises a global community of leading independent Salesforce professionals. Through our collective talent and experience, we aid Salesforce customers and partners in maximizing their Salesforce investments, striving for optimal results. Positioned at the forefront of innovation, we explore the convergence of the future of work and the Salesforce ecosystem.

By attracting top-tier Salesforce experts and furnishing them with state-of-the-art tools and infrastructure, we enable our clients to achieve unparalleled success in their Salesforce endeavors. Our approach is operational: we guide clients in viewing their Salesforce initiatives not as isolated projects, but as integral components of a long-term, cohesive program seamlessly integrated into broader business operations.

Our clients value our flexible, on-demand engagement model, which ensures access to the right expertise precisely when needed. Whether you lack a Center of Excellence, a documented delivery process, or a clear roadmap for your Salesforce journey, our team is equipped to steer you in the right direction. Similarly, if you require additional team capacity, specialized skills, or technical oversight, Omnivise Consultants stands ready to provide the expertise you seek.

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