Omnivise Consulting

Top 3 Field Service Management Products

Posted on June12, 2023 in Blogs..

Evaluating a field service management (FSM) product can be challenging due to several reasons, to name a few Complex Requirements, Scalability, Integration Capabilities, Usability and User Experience, Implementation and Support, Total Cost of Ownership and many more. Given these complexities, it is crucial to involve key stakeholders, conduct thorough research, and potentially involve product demonstrations or trials to evaluate FSM products effectively. Additionally, seeking insights from industry peers, reading customer reviews, and consulting with experts can provide valuable perspectives during the evaluation process. Below is a brief comparison of top market leading FSM products to give you an idea of their core strengths. 

IFS Field Service Management

IFS Field Service Management is a comprehensive solution that helps organizations manage their field service operations efficiently. It offers features such as work order management, scheduling and dispatching, asset and inventory management, mobile access, and real-time analytics. IFS also provides advanced capabilities like IoT integration, predictive maintenance, and AI-driven scheduling to optimize field service processes.

For the 7th time in a row, IFS has been named a Leader in the 2022 Gartner®️ Magic Quadrant™️ for Field Service Management, with Gartner placing IFS highest for their Ability to Execute and furthest for Completeness of Vision in the report.

Omnivise consulting for IFS FSM implementation

Salesforce Field Service

Salesforce Field Service Lightning, as mentioned earlier, is a cloud-based FSM solution built on the Salesforce platform. It provides a range of features for optimizing field service operations, including intelligent scheduling, optimized routing, real-time collaboration, mobile access, and analytics. Salesforce’s strong ecosystem and integration capabilities make it a popular choice for organizations already using Salesforce as their CRM platform.

ServiceNow Field Service Management

ServiceNow® , originally focused on IT service management for larger enterprise users, has undergone significant development. Today, it has transformed into a comprehensive workflow solution that integrates various tools and functions. This evolution enables ServiceNow® to cater not only to its traditional industries but also to field service management and other sectors.

ServiceNow® Field Service Management, also mentioned earlier, offers a comprehensive set of features for managing field service operations. It includes work order management, scheduling and dispatching, asset and inventory management, mobile access, and real-time reporting. ServiceNow’s strength lies in its ability to integrate with other ServiceNow modules, enabling seamless workflow and data integration across the organization.

It’s important to note that the field service management market is constantly evolving, and new products may have emerged or gained popularity since my knowledge cut-off. Therefore, I recommend conducting thorough research and evaluating multiple options to choose the best FSM product for your specific needs.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.

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Our Service Solutions

Omnivise consulting is a leading Australian firm specialized in building Field Service management solutions for enterprise clients using the best of cloud, mobile, and responsive web technologies. We serve a global client base, offering Consulting, Technology and Managed Services. Our motto – solutions to make our clients’ business run smoothly.

Omnivise consulting is trusted specialist partner in your business process improvements.


Vital to the success of the overall engagement. we take a proactive and collaborative approach to ensure we fully understand your business objectives.


Our Certified and Experienced Field Service team including but not limited to experienced Project managers, Certified Architects and consultants ensure the best practices and deliver high standard enterprise solutions.


Highly skilled training staff to assist your SMEs/In-house teams with end user trainings or complete training workshops to end users for the phased rollouts across offices/depots.

Managed Services

Omnivise is your global partner Implementation through Support. Our work does not stop at implementation. Our managed support services encompass on-premise and cloud solutions.